Robert, please tell us a little about yourself and your role at Guidance Software
I’m the new Product Marketing Manager of Forensic Solutions which includes EnCase Forensic, Encase Portable and Tableau products.
I have been in marketing for over 15 years with technology brands like
Hewlett Packard, Kodak, and most recently in e-Discovery with Ricoh
Version 7 of EnCase introduced
significant changes, the reaction to some of which was mixed within the
forensic community. What kind of feedback did you receive from users?
For our customers who have been using EnCase, the new look of Version 7
was a bit of a transition and took some adjustment. For new users
however, the interface is similar to the look and feel of other popular
programs so we’ve seen the learning curve for users new to the software
From a customer experience perspective, Guidance
marketing and technical support has provided webinars and other tools to
assist users in making a smooth transition. We believe their investment
in getting comfortable with the new interface will increase their
Further, as we have upgraded the software culminating with Version 7.05;
we are learning that the increased speed of processing data and several
of the new features including prioritized processing are dramatically
helping our customers increase their productivity...